We ship orders using POSLAJU, GDEX, SKYNET (domestic) and SINGPOST (international) as our courier company. Shipping fee is calculated automatically based on weight and location of delivery when you checking out orders.
Orders will be sent on the same or next working day upon payment received. A tracking number and link will be provided after your order has been shipped out. Please kindly inform us if the items do not show up within the specific duration as mentioned.
How long will it take for my order to arrive?
It typically takes 1 - 3 working days for domestic orders to be delivered and 7 - 20 working days for international orders. During festive seasons, delays will be expected. Occasionally, orders will be delayed at customs for clearance. All final destination delivery are done by your country, we cannot be liable for any delays or lost packages. You should always track your orders and communicate with your local postal services if any need arises.
How can I check my order status?
Sign in to your account, go to "My account" and click on your order number. You will be notified on your courier tracking number via email or SMS/WhatsApp.
Will my package be delivered to my house or to the post office for me to pick up?
Your orders will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / outskirt areas. Therefore, self collection over the counter is advisable.
When will you ship my order?
Orders placed will be processed within 1 business days. However due to the product availability, we will usually ship out to you within 3 business days if there’s a ready stock or up to 14 business days if it’s on pre-order. Please allow extra time for your order to be processed during public holidays and busy periods. The courier service may also require extra time to work on the processing / delivery during peak season or before major festivals.
How are shipping costs calculated?
FREE shipping is only available within Malaysia. Shipping costs are calculated based on the weight of your order. Standard shipping starts from US$5.49 for all countries. Express shipping starts from US$15.99.
How do I contact the courier if I have complaints or enquiries?
Please contact the local customer support team of our delivery partners for service enquiries.
How do I contact APACASE if I have any questions?