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Return Policy

Please inspect your item as soon as you receive it.

Incorrect items may be returned for an exchange, but you must send an email notification to hello@apacase.my within 24 hours of receiving the item. We will complete your return process within 14 days, under the condition that you return the item to us in the original purchase condition, including all documentation.

Q: How can I make a return?

1. Take photos of the product from as many angles as possible. This is for our customer service records, & photos evidence that will help us to confirm the cause of damage to assist you more efficiently.

2. Within 24 hours of receiving your parcel, please email to hello@apacase.my with the following information :

Your order number

Your name & contact number

Reason for exchange

Photos of the product & its damage

If the stock has run out for that design, we will make a refund into your bank account (including return shipping fee). Therefore, please provide us with your bank details.

Once you have heard from us, we will provide an address for you to return the items. Do Provide us the tracking ID of the returned item too.